Question Description

• Lynda.com® video, “Visio® 2016 Essential Training”
• Design Tools article within this week’s Electronic Reserve Readings.

You work as an IT Hardware Technologist. Your supervisor asks you to help several new help desk agents by reviewing the OSI model and how to use it in troubleshooting network performance issues.

Prepare material which:

• Identifies each layer of the OSI model
• Describes what happens in each
  OR